Returns & Refund Policy

Returns & Refund Policy — The Wild Zoomies

Our 60-Day Guarantee

Every purchase is covered by a 60-day guarantee starting from the delivery date. To activate it, write to hello@thewildzoomies.com with your order number and a description of the issue.

Defective or malfunctioning product

If your product has a defect (motor, charging, cutting), send us a photo or a short video of the issue. We will first arrange a free replacement of the affected part (for example a new blade) or of the full product. If the replacement does not solve the issue, we will issue a full refund.

Right of withdrawal (14 days)

In accordance with EU regulations, you may withdraw from your purchase within 14 days of delivery, without giving a reason. You can choose between two options: returning the product (unused, in its original packaging) to the address we will provide, with return shipping at your expense, and receiving a full refund within 14 days of us receiving the return — or, if you prefer to avoid return shipping, an immediate 40% partial refund while keeping the product.

Beyond 14 days (up to 60)

Defects remain fully covered as described above. For requests not related to a defect, our support team will offer a case-by-case solution (usage advice, a free replacement blade, or a partial refund).

Exclusions

The guarantee does not cover normal blade wear, damage caused by misuse, drops or liquids, or incomplete returns.

Order not received

If your order has not arrived, contact us: we will immediately check the tracking with the carrier before arranging a reshipment or a refund.

Order changes and cancellation

To change or cancel your order, contact us within 24 hours of purchase. After that, your order may already be processing and changes may no longer be possible.

Questions? hello@thewildzoomies.com — we reply within 48 hours.